Increase in agility
Higher service quality
Reduction of costs
The lower amount of unforeseen downtimes
Shorter response times
Optimized and centralized processes
A better understanding of business needs and day-to-day operations
Improved productivity due to clear roles and responsibilities
Improved collaboration across departments
Advancing the scalability of all processes
Downtimes are recognized more quickly
Response times are reduced
We have an experienced team who have built more than 100 projects in this area.
We always build trusted relationships and are ready to find the solution for any task.
We are always ready to recommend the best way for your business digitalization and automation improvement.
We have a lot of integrations from the box (monitoring platforms, email integrations, call center add-ons, etc.).
We have a lot of business process templates and examples that can be useful for any company and can be adopted very fast and effortlessly.
We always support our customers and proactively help them to improve their processes.
We always work not just like contractors - we cooperate as a partner and look at how we can improve the business.
We are Ukrainian company - Ukraine today faced with the most strong cyberwar and in this war, we are getting the best experience.
ITSM is responsible for ensuring that all areas of the company flow correctly. The ITSM acts proactively to anticipate the company's needs in the areas of communication, marketing, finance, administration, operations, production, human resources, and others. It encompasses all strategic planning and systems for managing the lifecycle of information technology services. Therefore, ITSM administers, manages, and improves the information technology used in an organization.
What makes IT Service Management (ITSM) special is the new approach to IT problems. Instead of only providing the "classic" technical tools - as in traditional IT support, ITSM solutions strive to make everything that has to do with IT available as a service.
ITSM enables a company to be well structured. Its focus on processes in service management and IT teams promotes improved management of all IT operations. Instead of waiting and reacting to problems, service providers and IT teams can proactively resolve problems long before they become visible to customers. Thus, ITSM enables companies to implement the optimal tools, regardless of the growth phase that the company is currently in.
ITSM vs. ITIL: what's the difference?
The terms ITSM and ITIL are often confused. We want to clear the difference once and for all.ITIL● ITIL is a framework for implementing the best ITSM practices● ITIL focuses on IT● The main concern of ITIL is to provide the flawless IT service delivery
ITSM● ITSM is the connector of business objectives and IT services hassle-free cooperation● Its main focus is on a business ● The implementation of ITSM affects a company as a whole
So, the relationship between them is symbolic. While ITIL shows how to make effective business decisions with ITSM, the second main concern is how and what service to deliver.
Even though these two terms are different, they complement each other.
ITSM is the "what," while ITIL is the "How" in IT service delivery
ITIL Service Lifecycle
To meet the ultimate goals of better IT performance and enlargement of customer satisfaction, ITIL goes by a defined service lifecycle that consists of five stages, described below:
Service strategyThe main goal of the service strategy phase is to reach an understanding of the provided service's role in the company's business, considering the needs of a client. The provided services are called the service portfolio, which is used to manage all services throughout their lifecycle. The services are divided into services under development, a catalog of services used or offered, and decommissioned services. Service strategy.
Service designStrategic objectives into tangible and concrete services. It also describes possible improvements to the service. This phase increases the value of the provided service to the customer.
Service transformationThe service is changed, improved, and developed while the risk management issues are addressed. The corresponding publication in the ITIL Library guides how to effectively implement the requirements formulated in the design and build phases of the strategy in the operational phase with risk, failure, and outage control.
Service operationThis phase provides customer Service with all the necessary tools. The central parameters to assess this stage's progress are the effectiveness of service provision and its support to get to the desired quality of the provided services.
Continuous service improvementThe fifth phase is meant to increase the service's value by applying improvements in the different lifecycle stages. This stage combines principles, practices, and techniques to manage quality, change, and performance improvement.
A simulated attack on IT systems, using the methods of hackers, is carried out in order to determine the vulnerability of systems, after which appropriate protection measures can be taken.
Web Security Monitoring
Ensuring uninterrupted secure operation of a web resource, monitoring its availability 24/7, and eliminating vulnerabilities for maximum efficiency of your business.
Virtual Chief Information Security Officer (vCISO)
The Virtual CISO helps the organization identify its current security maturity, analyze the risk scenario, detect what must be protected and the level of required protection, as well as to determine the regulatory requirements that must be met.